ParentSquare Resources

Stay Connected.

AUSD uses ParentSquare for district, school site, teacher, parent and student communications.ParentSquare is a communications platform used by many school districts across the country. With ParentSquare you’ll be able to:

• Receive all district, school, classroom, and group communication via email, text, or app - in the language you prefer
• View and download photos
• View the school and classroom calendar

You can use ParentSquare on any device. You can download the free mobile app for Android or iOS and you can also use it from a computer by accessing the  ParentSquare website.

Our goal is for every family to join ParentSquare, so that all families can stay up to date on what's happening in their classroom, their school, and the district. 

Activating your account is easy.

In early August, new AUSD families will receive an invitation by email or text to join ParentSquare. Please click the link to activate your account. (It takes less than a minute.) 
Register by entering your Email or Phone Number the school has on record, then click Get Started.

If you want to request an invitation for a certain email account, you can request one on the  ParentSquare website. Please note that this request has to be made with the email address on file with AUSD. If you don't remember which email is on file with AUSD, please fill out the "Join Your School" form on the website.

Once you've created your account, you can access ParentSquare via the website, mobile app or via the "Communications" link when logged into Aeries.

Device verification helps protect your account.

ParentSquare will ask for a code when you: 

• Log into ParentSquare from a new computer, phone, or tablet.
• Haven’t verified your device in the last 6 months.
• Log into ParentSquare from a shared device where someone else has logged in before.

After you verify your device, logging in will be easier. But sometimes, you might have a problem during verification. Please choose the statement that best describes what you’re experiencing:

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You received your code, but it doesn’t work.

Make sure you’re using the latest code we sent you. If your code isn’t working because it expired or there was a delay, you can ask for a new one. Only one code works at a time, so when you get a new code, the older code(s) won’t work. 

If it has been more than 10 minutes, please select “Resend Code” to receive a new code.

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You didn’t get the verification code.

For users who have previously logged into ParentSquare

Welcome back! If you’ve logged into ParentSquare before and you’re not getting the code, try these steps:

1. Wait up to 5 minutes to receive the code.
2. Check your spam, junk, or quarantine folders. If you find it there, mark the email as safe. If there’s a quarantine folder, you might need to ask your admin to release the email.
3. Ask for a new code by selecting “Resend Code” (re-check the steps above before going to step 4).
4. If you still don’t get the code, ask your school’s database administrator to make sure your contact details match your ParentSquare account. Once they update your details, it might take up to 24 hours for the change to be reflected.

If you still don’t get the code after doing all this, ask your school administrator to contact the ParentSquare support team.

For users who are new to ParentSquare

Welcome to ParentSquare! Follow these steps to get into your ParentSquare account:

1. Ask the school’s database administrator for help! Make sure you are in the school’s system and that your contact details match your ParentSquare account.
2. If the teacher or staff don’t know how to help, ask them to find the right person at the school or district. Each district has someone who manages the student information system and ParentSquare.
3. After the school updates your contact details, it might take up to 24 hours for the information to show up in ParentSquare.
4. If you still can’t get the verification code, ask the school administrator to contact ParentSquare support with as much detail as possible.

In an urgent situation, AUSD and/or your child's school, may send alerts and instructions to families via emails and texts. We encourage all families to keep their ParentSquare contact information up to date so that they can receive all emergency notifications. 

In ParentSquare:

1. From your ParentSquare home page, select "My Account" in the top right corner.
2. On the left, select "Edit Account"
3. Make sure your cell phone number and email address are up to date.

To make sure you receive email notifications, please take a minute to:

1. Check that the email address on your account page is accurate and updated
2. Add "donotreply*@parentsquare.com," "emails.parentsquare.com," and "email.parentsquare.com" to your safe sender or contacts list
3. Mark ParentSquare emails as "Not Spam"
4. Ensure there are no filters diverting ParentSquare emails to other folder

To make sure you receive text notifications, please:

1. Add the following to your contacts to prevent calls and texts from being marked as spam or junk:
   • your school's phone number
   • the numbers 60710, 66458, 87366, and 36794 (add them as additional phone numbers. These are the numbers that ParentSquare texts will come from)

2. Text START to 66458