In April 2020, AUSD began partnering with Care Solace, online resource with a live 24/7 staffing meant to assist individuals in finding local mental health related programs and counseling services.
Care Solace's web-based system is a tool for school families to connect with community-based mental healthcare resources and providers. The proprietary care navigation system taps into a vast database of mental healthcare resources to find carefully vetted local therapists and programs in minutes.
Families may access Care Solace services 24/7 in two ways:
1. Call (888) 515-0595 or email firstname.lastname@example.org to speak with someone from the Care Concierge team. Representatives are standing by to take your call or email 24/7
2. Visit your custom district link: www.caresolace.com/alamedafamilies:
- Answer ten simple questions and you will receive a call back from a Care Concierge within one hour. The Care Concierge will assist you in finding a resource. They will make phone calls on your behalf to save you precious time and will help you navigate who accepts your insurance.
- Care Solace takes into account all types of private insurance including Medi-Cal, Medicaid, and Medicare and those that have no insurance. The provider will also be specific to age, gender, zip code and any special requests.
All information entered on the Care Solace website is completely confidential and securely stored. They do not share specific user information to any third parties, including AUSD.